Xiaomi to expand its premium service centres across 15 new Indian cities

Xiaomi on Monday (February 2, 2026) said to expand its premium service centres across 15 new cities in India by Q1 2026 through a phased rollout to enhance after-sales experience. This comes after the launch of 10 such premium service centres last year.

The Chinese smartphone maker plans 100 premium service centres across India under its phase two expansion. The new premium service centres went live in Ludhiana, Indore, Visakhapatnam, Surat, and Lucknow in January 2026.

As smartphone replacement cycles continue to lengthen, reliable after-sales service is becoming an integral part of the ownership experience, said Xiaomi.

Under its new premium service centres, customers can expect faster turnaround times, dedicated technical expertise, hands-on product interaction zones, and enhanced convenience features. They can also explore and purchase Xiaomi products.

The response to its first 10 premium service centres opened last year has been encouraging, said Xaiomi. “Nearly 95% of devices were repaired and delivered within 24 hours, repeat visits were kept below 1%, and customer escalations remained under 0.5%.”

It said that over 5,000 customers benefited from Xiaomi’s Wednesday Service Days, an initiative offering free service charges on out-of-warranty repairs, complimentary device health check-ups and professional cleaning, along with free software upgrades.

To minimise customer disruption, standby handsets are provided if a repair extends beyond two hours, claims Xiaomi. It added that each centre is staffed by Xiaomi-certified experts who undergo regular training.

Women customers are eligible for special 30-day service discounts, while defence personnel and persons with disabilities can avail lifetime waivers on service charges. Customers will also benefit from limited-period offers, including up to 50% discounts on select spare parts and complimentary screen protectors for select devices, subject to availability.

“The strong response to our first 10 Premium Service Centres reaffirmed that customers increasingly value faster, more dependable, and experience-led after-sales support. As part of Xiaomi’s value-for-experience strategy for 2026, the expansion into 15 additional cities is a natural next step in extending this service model to more users across India,” said Sudhin Mathur, Chief Operating Officer, Xiaomi India.