Microsoft Copilot AI leaving WhatsApp next year

Microsoft’s AI chatbot Copilot will not be available through WhatsApp from next year, due to a policy update by the Meta-owned messaging service.

The change will come into effect on January 15, 2026, with users being encouraged to instead access Copilot through apps, the web, or Windows.

Copilot was launched in 2024 and its presence on WhatsApp helped “millions of people connect with their AI companion in a familiar, everyday setting,” shared Microsoft.

Multiple AI companies offer their chatbots via messaging services such as WhatsApp, in order to streamline access and encourage people to treat the chatbot as a contact, of sorts, rather than having to open up a separate app.

However, due to an update in WhatsApp’s platform policy regarding the use of large language model (LLM) chatbots, this is set to end. Microsoft confirmed that Copilot cannot transfer the WhatsApp chat history to other Copilot surfaces, but suggested that users could export their chats before the last date.

“This change is due to recent updates to WhatsApp’s platform policies removing all LLM chatbots from the platform effective January 15th, and as a result, Copilot will be discontinued. We’re working to ensure a smooth transition for users and enable their continued Copilot access on mobile, web, and PC,” said Microsoft in a blog post on November 24.